Privacy Policy

Thank you for visiting our website. In the privacy policy, we would like to inform you about the handling of your data in accordance with Art. 13 of the General Data Protection Regulation (GDPR).

Controller

The controller for the data processing described below is named in the imprint.

Usage data

When you visit our websites, our web server temporarily evaluates so-called usage data for statistical purposes in order to improve the quality of our website. This data consists of the following data categories:

• the name and address of the requested content,
• the date and time of the query,
• the amount of data transferred,
• the access status (content transferred, content not found),
• the description of the used web browser and operating system used,
• the referral link, which indicates from which page you reached ours.

The legal basis for the processing of usage data is Art. 6 (1) (f) GDPR. The processing is based on the legitimate interest of providing the contents of the website and ensuring a device- and browser-optimised display.

Storage of IP adresses for security purposes

In addition, we store the complete IP address transmitted by your web browser with strict purpose limitation for a period of seven days in the legitimate interest of being able to detect, limit and eliminate attacks on our websites. We delete or anonymize the IP address when this period has expired.The legal basis for the processing is Art. 6 (1) (f) GDPR.

Data security

In order to protect your data as comprehensively as possible from unwanted access, we implement technical and organisational measures. These measures include encryption procedures on our websites. Your data is transferred from your computer to our server and vice versa via the internet using TLS encryption. You can usually recognize this by the fact that the lock symbol in the status bar of your browser is closed and the address line begins with https://.

Necessary cookies

Cookies are small text files that can be stored on and extracted from your device. There is a difference between session cookies, which are deleted as soon as you close your browser, and permanent cookies, which are stored for more than the duration of the session.
We only use cookies on our websites that are necessary for the functionality of our websites. These are primarily technically necessary cookies required for specific website functions, such as the shopping cart function or or your selected language preference. They may also be essential for guiding users, enhancing security, and facilitating site functionality. In some instances, these cookies merely contain data related to specific settings and are not linked to personal information.
The legal basis for using these cookies is our legitimate interest, as specified in Art. 6 (1) (f) GDPR, to ensure the seamless delivery of our services and the smooth usability of our website.
We do not use these necessary cookies for analysis, tracking or advertising purposes.
You can set your browser to inform you about the use of cookies. You can also delete cookies or prevent the setting of new cookies at any time by using the appropriate browser settings. Please note that if you delete certain cookies, our websites may not be displayed correctly and some functions may no longer be available.

Contact form

You have the option to contact us using our contact form. When you use our contact form, we collect and process the following data, which is marked as required:

• Name
• E-mail
• Message

We process the data marked as required based on Art. 6 (1) (f) GDPR, in our legitimate interest to provide you with a prompt, efficient, and customized response to your inquiry.
Providing further details about yourself, your company, or your organisation is entirely optional and not a mandatory requirement for contact. The processing of this data is based on your consent as per Art. 6 (1) (a) GDPR.
Your data will be processed solely for the purpose of addressing your inquiry and will be deleted upon the successful completion of your request, unless legal retention obligations prevent deletion.
Concerning the processing according to Art. 6 (1) (f) GDPR, you have the right to object at any time. You can also withdraw your consent to the processing of the data you provided voluntarily at any time. To do so, please contact the e-mail address stated in the imprint.

Demo Access

Upon request, we are happy to set up a personal and time-limited demo access to all full versions of our courses for you. Please use the "Request Demo Access" form, which you can access by clicking the "Try Now" button on the homepage. For setting up your personal demo access, we collect and process the following data:

• First and Last Name
• Company
• Phone
• Email Address
• Remarks

Online Shop Registration - Customer Account

You can choose to create a customer account in our online shop. During the registration and setup of your customer account, we collect and process the following data, which is marked as required:

• Salutation
• First name
• Last name
• Company
• Email address
• Street adress
• Postal code
• City
• Country
• State
• Password as a hashed value

We process the data marked as as required based on Art. 6 (1) (b) GDPR when you create the customer account for yourself. If you are acting on behalf of a company or organisation, we process your data under Art. 6 (1) (f) GDPR. Our legitimate interest lies in streamlining contract formation and execution with the company or organisation for which you wish to purchase our products.
Should you choose to provide additional details about yourself, your company, or your organization, this is entirely voluntary. The processing of this data is based on your consent, as outlined in Art. 6 (1) (a) GDPR.
Concerning the processing according to Art. 6 (1) (f) GDPR, you have the right to object at any time. You can also withdraw your consent to the processing of the data you provided voluntarily at any time. To do so, please contact the e-mail address stated in the imprint.
You have the ability to update your customer account information within your user account. If you wish to delete your customer account, along with the information you've provided, please send an email to the address specified in the imprint.
We retain your data for as long as you are registered with us or until you withdraw your consent. If you choose to delete your customer account or revoke your consent, we will delete your data, as long as it is no longer necessary for the execution of contracts and there are no legal retention obligations.

Order, Contract Fulfillment, Payment Handling

If you place an order as a guest, we process the following data, which is marked as required, for the purpose, for the purpose of contract and payment processing:

• Salutation
• First name
• Last name
• Company
• Email address
• Street adress
• Postal code
• City
• Country
• State

When you make an order using your customer account, we process the data collected during registration for the purpose of contract and payment processing.
We process the data marked as required under Art. 6 (1) (b) of the GDPR when you make a purchase in your own name. If you are acting on behalf of a company or organisation, we process your data under Art. 6 (1) (f) of the GDPR. Our primary legitimate interests include contract formation, as well as the execution and payment processing of contracts.
Concerning the processing according to Art. 6 (1) (f) GDPR, you have the right to object at any time. You can also withdraw your consent to the processing of the data you provided voluntarily at any time. To do so, please contact the e-mail address stated in the imprint.

Data transfer

If we offer payment methods in addition to invoicing (e.g., PayPal, credit card, giropay), we transmit the required payment data to our payment processor (abilita GmbH, Regensburg) as an independent entity responsible for payment processing. We do not conduct credit checks.
Additionally, we share your data with service providers as part of data processing in accordance with Art. 28 GDPR, who assist us in operating our websites and related processes. Our service providers are under strict instructions and contractual obligations. The following data processors provide support:

Storage period

Unless we have already informed you in detail about the storage period, we delete personal data when they are no longer required for the aforementioned processing purposes and no legitimate interests or other (legal) reasons for storage prevent deletion.

Your rights as a data subject

When processing your personal data, the GDPR grants you certain rights as a data subject:

Right of access (Art. 15 GDPR)
You have the right to obtain confirmation as to whether personal data of you is being processed; if this is the case, you have the right to obtain information about the processed personal data and to receive the information listed in detail in Art. 15 GDPR.

Right to rectification (Art. 16 GDPR)
You have the right to request the rectification of any inaccurate personal data relating to you and, where applicable, the completion of any incomplete data, without delay. 

Right to erasure (Art. 17 GDPR)
You have the right to request the erasure of your personal data without delay, provided that one of the reasons listed in detail in Art. 17 GDPR applies.

Right to restriction of processing (Art. 18 GDPR)
You have the right to request the restriction of processing, for the duration of the assessment by the controller, if one of the requirements listed in Art. 18 GDPR is met, e.g. if you have objected to the processing.

Right to data portability (Art. 20 GDPR)
In certain cases, which are listed in detail in Art. 20 GDPR, you have the right to receive your personal data in a structured, commonly used and machine-readable format or to request the transfer of this data to a third party.

Right to withdraw consent (Art. 7 GDPR)
If the processing of data is based on your consent, you are entitled to withdraw your consent to the processing of your personal data at any time in accordance with Art. 7 (3) GDPR. Please note that the withdrawal of the consent only effective for the future. Processing that took place before the withdrawal is not affected.

Right to object (Art. 21 GDPR)
If data is collected on the basis of Art. 6 (1) (f) GDPR (data processing for the protection of legitimate interests) or on the basis of Art. 6 (1) (e) GDPR (data processing for the protection of public interests or in the exercise of official authority), you have the right to object to the processing at any time for reasons arising from your particular situation. We will then no longer process the personal data unless there are demonstrably compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.

Right to lodge a complaint with a supervisory authority (Art. 77 GDPR)
Pursuant to Art. 77 GDPR, you have the right to lodge a complaint with a supervisory authority if you believe that the processing of your data violates data protection regulations. The right to lodge a complaint can be asserted in particular witha supervisory authority in the Member State of your habitual residence, your place of work or the place of the suspected infringement.

Asserting your rights
Unless otherwise described above, please contact the controller of the data processing named in the imprint to assert your rights as a data subject.

Contact details of our data protection officer

Our external data protection officer will be happy to provide you with information on the subject of data protection under the following contact details:

Florian Wallrapp
Datenschutzbeauftragter der DSN GROUP
Wörthstr. 15
97082 Würzburg
E-Mail: dsb@dsn-group.de
Telefon: +49 (0) 931 30 49 76 0

If you contact our data protection officer, please also state the controller for the data processing named in the imprint.